How to place an order - FAQ

 

How can I place an order with Cube Biotech?

The easiest way to place an order is via our online shop.

Alternatively, you can provide the same information by:

 

 

 

  US&Canada  

All other countries

 

email

  This email address is being protected from spambots. You need JavaScript enabled to view it.   This email address is being protected from spambots. You need JavaScript enabled to view it.
 

fax

  +1.484.368.3558   +49-2173-99373-99
 

phone

  +1.484.270.6557   +49-2173-99373-0

 

Please note that we work with local distributors in many Asian and some European countries.

Click here to see the full list.

 

What information does Cube need to process my order?

- Product: Catalog number, name, quantity

- Contact person: name,  phone number,  email address

- Delivery and billing address

- VAT if applicable

- Let us know if you wish to pay by credit card

 

How long does it take?

We usually have most products on stock, and you can get an idea about product availability if you look at our product details pages. If the status is "green" the product should be available and ship within the next days. For products on status "red", we can always provide an estimated delivery date if you contact us by phone or email.

 

 

I need a quote / I have a general question.

Just email us: This email address is being protected from spambots. You need JavaScript enabled to view it..

Please also refer to our general terms and conditions.

 

How can I pay?

There are two options:

- Invoice: We invoice you after the product has shipped.

- Credit card: We accept Visa and Mastercard credit cards. Please indicate that you would like to pay by credit card when placing your order. We will then call you to get the card details.

 

 

Shipping

Shipping cost vary by country. For dry ice shipments, additional charges apply. See the table below.

The "product details" field tells you if the product needs to be shipped on dry ice. Or just contact us.

 

 

Country

  Room temp / 4-10°C shipment  

Dry ice shipment

 

Germany

 

Free of charge for orders 150 EUR or more.

Orders less than 150 EUR: 7.50 EUR.

  25 EUR
 

UK & Ireland

  30 EUR   90 EUR
 

Switzerland

  40 EUR   90 EUR
  Austria and BeNeLux   20 EUR   40 EUR
 

All other EU countries

  30 EUR   90 EUR
 

US & Canada

  45 USD   140 USD
 

Other countries worldwide

  Please inquire   Please inquire