Placing an order - FAQ

How can I place an order with Cube Biotech?

The easiest way to place an order is via our online shop.
Alternatively, you can provide the same information by:
 US & CanadaAll other countries
email order-us@cube-biotech.com order@cube-biotech.com
fax +1.484.368.3558 +49-2173-99373-99
phone +1.484.270.6557 +49-2173-99373-0

Please note that we work with local distributors in many Asian and some European countries.
Click here to see the full list.

What information does Cube need to process my order?

  • Product: Catalog number, name, quantity
  • Contact person: name, phone number, email address
  • Delivery and billing address
  • VAT if applicable
  • Let us know if you wish to pay by credit card

How long does it take?

We usually have most products on stock, and you can get an idea about product availability if you look at our product details pages. If the status is "green" the product should be available and ship within the next days. For products on status "red", we can always provide an estimated delivery date if you contact us by phone or email.

I need a quote / I have a general question.

How can I pay?

There are two options:
- Invoice: We invoice you after the product has shipped.
- Credit card: We accept Visa and Mastercard credit cards. Please indicate that you would like to pay by credit card when placing your order. We will then call you to get the card details.
- Paypal: Login with your paypal account and pay immediately.

Shipping

Shipping cost vary by country. For dry ice shipments, additional charges apply. See the table below.
The "product details" field tells you if the product needs to be shipped on dry ice. Or just contact us.
CountryRoom temp / 4-10°C shipmentDry ice shipment
Germany Free of charge for orders 150 EUR or more.
Orders less than 150 EUR: 8 EUR.
25 EUR
UK & Ireland 35 EUR 90 EUR
Switzerland 40 EUR 90 EUR
Austria and BeNeLux 35 EUR 90 EUR
All other EU countries 35 EUR 90 EUR
US & Canada 45 USD 140 USD
South Africa 60 EUR Please inquire
Other countries worldwide Please inquire Please inquire
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